Privacy Policy
Your information is handled with care, respect, and responsibility.
Effective Date: 12th June 2023
Last Updated: 6th February 2026
At Mkulima Bora, your privacy matters. This page explains how we collect, use, store, and protect your personal information when you use our platform. By using our services, you agree to the practices described here.
1. Information We Collect
- Full name
- Phone number
- Email address
- Farm location and county
- Product listings and transaction details
- Account login credentials
- Device and browser information
- IP address and usage activity
2. How We Use Your Information
- To create and manage user accounts
- To connect farmers with buyers
- To facilitate communication and transactions
- To improve our services and user experience
- To provide customer support
- To enhance platform safety and prevent fraud
- To meet operational and legal requirements
3. Sharing of Information
We may share limited information with:
- Buyers and farmers to enable transactions
- Payment service providers
- Delivery and logistics partners
- Service providers who help run the platform
- Authorities when required to do so
We do not sell personal information.
4. Data Storage and Retention
We keep personal information only for as long as necessary to provide services, resolve disputes, maintain records, and improve our platform. When no longer needed, data is securely deleted or anonymized.
5. Security Measures
- Secure servers and encrypted connections
- Restricted system access
- Regular monitoring and security updates
- Protection against unauthorized access and misuse
6. Your Choices and Rights
- You can request access to your personal information
- You can request corrections to inaccurate details
- You may request removal of your account information
- You can opt out of certain communications
7. Cookies
We use cookies and similar technologies to improve browsing experience, remember preferences, and understand how users interact with the platform. You may disable cookies in your browser settings.
8. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 without parental involvement.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect improvements to our services or changes in how we operate. Updates will be posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: support@mkulimabora.com
Location: Kenya